Which file do I upload?

The commission statement or invoice export for one month, from the Booking.com, Agoda or Expedia extranet. CSV and Excel work best; a PDF works when it has selectable text.

Do you need my extranet login?

No. The audit reads only the file you upload. Nothing is connected to your extranet or your PMS.

Is the total what the OTA owes me?

It is an estimate under default assumptions for a Dubai hotel. Your contract, the programmes you joined and your extranet settings decide the real figure, so each finding shows its calculation and what the audit could not see. Commission on the municipality fee and Tourism Dirham, and percentages above a default per OTA, are kept out of the total and listed to confirm with you.

What happens to the guest names in the file?

They are reduced to initials when the report is built, and the report never shows a full name. The file, its rows and the report are deleted after 30 days.

What is the AI snapshot in the report?

A short check of how AI assistants describe your hotel, run through their APIs. It is an API simulation: the answers a guest sees in the consumer apps can differ.

Audit one OTA statement

Upload one Booking.com, Agoda or Expedia statement and see, line by line, the commission charged on no-shows, cancellations and refunds, plus the rate and fee lines to confirm with you. Free, and the result comes back on the next screen.

Upload one statement

CSV, Excel or PDFBooking.com, Agoda or Expedia statement
Up to 4 MBand 5,000 rows, or a PDF of 10 pages
Three audits a dayfrom one connection
Deleted after 30 daysfile, rows and report

Which OTA is it from?

Drop the statement here or tap to choose

The monthly commission statement or invoice export from the extranet

ConsentClefs may process this statement to run the audit. It holds guest names and booking numbers: they are reduced to initials in the report, and the file, its rows and the report are deleted after 30 days. (required)This statement, guest names and booking numbers included, is processed outside the UAE by Clefs' sub-processors: Clefs stores it on its database in Singapore, and a PDF's full text is also read by Clefs' AI provider in the United States. (sub-processors) (required)

No account and no extranet login needed. We ask for your name and hotel only after you see the result. See security and the sub-processors.

What the audit checks

No-shows and cancellations: commission charged on a booking the statement itself marks as a no-show or a cancellation, with the dispute deadline when it is still open.
Refunds: a refund that reduced the booking without taking back the commission on it.
Commission rate: lines charged above a default percentage per OTA, not a market rate; your contract decides. These lines are to confirm with you and are not counted in the total.
Taxes and fees: commission worked out on the municipality fee and Tourism Dirham. Whether it applies depends on whether those fees were collected in the price and how they are set up on your extranet, so these lines are to confirm with you and are not counted in the total.

How it works

Upload one statement. The next screen shows the amount found, if any, and how many lines to confirm with you.
Add your name, hotel and an email or WhatsApp number to open the full report: every finding by check, with the booking, the stay, the calculation and the deadline.
The report also carries a short AI snapshot: how AI assistants describe your hotel today.

Assumptions and limits

The audit has only the statement, so it assumes a Dubai 3-star hotel and the Dubai fee rules, and it compares commission with a default percentage per OTA, not a market rate; your contract decides. Every finding lists what it could not see, and the report names the checks that need your contract, your PMS or your payout and bank statements. Those run in Profit Guard once a hotel is connected.

One file of up to 4 MB, 5,000 rows or a PDF of 10 pages. Three audits a day from one connection.

Your data and consents

Each consent is a separate tick with one purpose. Two are needed to run the audit: processing the statement, and its processing outside the UAE by Clefs' sub-processors (the database is in Singapore; a PDF is also read by the AI provider in the United States). Contact about the audit, and the same transfer for your contact details, are asked for when you open the full report. Including your anonymised results (no hotel name, no guest data) in the UAE OTA Leakage Index is optional and off unless you tick it.

Guest names are reduced to initials in the report. The file, its rows, the report and the AI snapshot are deleted after 30 days. See security and the sub-processors.

Questions

Which file do I upload?: The commission statement or invoice export for one month, from the Booking.com, Agoda or Expedia extranet. CSV and Excel work best; a PDF works when it has selectable text.
Do you need my extranet login?: No. The audit reads only the file you upload. Nothing is connected to your extranet or your PMS.
Is the total what the OTA owes me?: It is an estimate under default assumptions for a Dubai hotel. Your contract, the programmes you joined and your extranet settings decide the real figure, so each finding shows its calculation and what the audit could not see. Commission on the municipality fee and Tourism Dirham, and percentages above a default per OTA, are kept out of the total and listed to confirm with you.
What happens to the guest names in the file?: They are reduced to initials when the report is built, and the report never shows a full name. The file, its rows and the report are deleted after 30 days.
What is the AI snapshot in the report?: A short check of how AI assistants describe your hotel, run through their APIs. It is an API simulation: the answers a guest sees in the consumer apps can differ.